Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst (Business Books)

Type

Book

Authors

Rick Brinkman

Rick Kirschner

ISBN 13

9780071785723

Tags

Conflict Management, Psychology & Counseling, Conflict Resolution, Parenting, Negotiating, Communications, Dysfunctional Relationships, Counseling & Psychology

Description

This book advises the reader with communication techniques to help them deal with people who behave frustratingly or counterproductively in the workplace. Authors Brinkman and Kirschner introduce thirteen different problematic behaviors that one commonly finds at work and provide recommendations for how to handle people who exhibit each of them. The skills that Brinkman and Kirschner teach mainly apply to a corporate setting, but they could also be used to de-escalate conflict in various other situations.

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