Verbal Judo, Second Edition: The Gentle Art of Persuasion
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Type
Book
Authors
ISBN 13
9780062107701
Category
Conflict Resolution
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Publication Year
2013
Publisher
Pages
226
Tags
Description
This book contains author George J. Thompson's insights into verbal conflict de-escalation from his years as both an academic and a police officer. Thompson and co-author Jerry B. Jenkins provides step-by-step instructions in the “gentle way” of persuasion, with a special emphasis on police de-escalation tactics. Thompson presents empathy as the central concept of de-escalation, and much of the book is centered around how to treat people empathically so that they will be more inclined to follow instructions.
Number of Copies
8
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